Payment Method

Gramoforo is a brand specializing in swimwear products under Foshan Zhixiang E-Commerce Co., Ltd. We are committed to providing global consumers with a convenient and secure shopping experience. To cater to different users' payment habits, currently, we support payment methods including PayPal and credit cards (UnionPay, WeChat Pay, Alipay, and other payment methods are not supported for the time being). The following is a detailed description of the two payment methods to help you complete the transaction smoothly.​
I. PayPal Payment​
  1. Scope of Application: As a widely used online payment platform worldwide, PayPal supports users from many countries and regions. No matter where you are, you can choose this method to complete the payment as long as you have a valid PayPal account.​
  1. Operation Process:​
  • After selecting your favorite blue swimsuit, white swimsuit, or black swimsuit on the official Gramoforo website (www.gramoforo.com), add them to the shopping cart and click "Checkout".​
  • Select "PayPal" as the payment method on the checkout page, and the system will automatically redirect to PayPal's official login page.​
  • Enter your PayPal account information (email and password) to log in. After confirming that the payment amount and receiving information are correct, click "Confirm Payment".​
  • After successful payment, your PayPal account will receive a transaction certificate, and we will also send you an order confirmation email to your reserved email.​
  1. Advantages and Notes:​
  • Advantages: PayPal payment does not require you to provide bank card information directly to us, which effectively protects your account security; it supports multi-currency settlement, and the system will automatically complete currency conversion according to real-time exchange rates (a small amount of exchange rate conversion fee may be incurred, subject to PayPal's official regulations).​
  • Notes: Please ensure that your PayPal account is in normal status and has sufficient balance or a valid bound payment method. If the payment fails during the process, you can check the account information or contact PayPal's official customer service for consultation. If you encounter order-related problems when using PayPal for payment, you can communicate with us via email at customer@gramoforo.com or phone at +86-13999657817.​
II. Credit Card Payment​
  1. Supported Card Types: We support internationally accepted major credit cards such as Visa, Mastercard, and American Express (UnionPay credit cards are not supported for the time being). As long as your credit card belongs to the above types and is within the validity period, it can be used.​
  1. Operation Process:​
  • Select the "Credit Card Payment" option on the checkout page, and the system will redirect to a secure payment form page.​
  • Fill in the credit card number, cardholder's name, expiration date, security code (usually the three-digit number on the back of the card) and other information in sequence as prompted, ensuring that the filled information is consistent with the credit card face.​
  • After confirming that the order amount and shipping address are correct, click "Submit Payment". The system will verify your credit card information in real-time and process the payment request.​
  • After successful payment, you will receive immediate feedback from the official website. At the same time, the corresponding transaction record will be displayed on the credit card bill. We will send you an order confirmation email within 1 working day.​
  1. Security Assurance and Notes:​
  • Security Assurance: We use advanced encryption technology to protect your credit card information. All information transmission processes are strictly encrypted to ensure that your payment information will not be leaked. We will not store your complete credit card information and only temporarily call the relevant data when completing the transaction.​
  • Notes: Please carefully check the credit card information, especially the expiration date and security code. Incorrect information may lead to payment failure; some banks may conduct security verification for overseas transactions. If you receive a verification SMS or call from the bank, please complete the verification in time to ensure the smooth progress of payment. If you do not receive the order confirmation email for a long time after credit card payment, you can check the order status via email at customer@gramoforo.com or phone at +86-13999657817.​
III. Payment-related Instructions​
  1. Payment Time Limit: After you submit an order on the official website, please complete the payment within 24 hours. Orders that are not paid beyond this time limit will be automatically cancelled to ensure the reasonable allocation of inventory resources. If you need to repurchase, you can submit the order again and complete the payment in time.​
  1. Order Confirmation and Activation: Your order will be officially activated only after the payment is successful and we receive the payment. The activated order will enter the processing process, and we will arrange the delivery of goods according to the order information.​
  1. Refund Processing: If your order needs a refund (such as for product return or exchange), the refund will be returned according to your original payment method. For payments made via PayPal, the refund will be returned to your PayPal account; for payments made via credit card, the refund will be returned to your credit card account. The specific arrival time is subject to the processing speed of PayPal or the bank, usually 3-10 working days. If you have any questions about the refund progress, you can contact us through the above contact information, and we will assist you in checking.​
  1. Transaction Currency: Our official website defaults to US dollars as the settlement currency. Whether you pay with PayPal or a credit card, the final settlement amount will be calculated in US dollars. The relevant exchange rate conversion and possible fees will be charged by the payment platform or bank. For details, you can consult your payment service provider.​
We always attach great importance to payment security and user experience, and constantly optimize the payment process to ensure that every shopping experience at Gramoforo is convenient and secure. If you encounter any problems during the payment process, please feel free to contact us via email at customer@gramoforo.com or phone at +86-13999657817. Our staff will provide you with assistance and answers within 2 working days.