Privacy Policy

Gramoforo is a brand specializing in swimwear products under Foshan Zhixiang E-Commerce Co., Ltd. We are well aware of the importance of personal information to you and always put the protection of users' privacy and personal information security first. To help you clearly understand how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy, we have formulated this privacy policy. Please read and understand this policy carefully before using our products and services. Your use of our services indicates that you agree to our processing of your personal information in accordance with this policy.​
I. Scope and Methods of Information Collection​
  1. Order-related Information: When you place an order to purchase blue swimsuits, white swimsuits, or black swimsuits on the official Gramoforo website (www.gramoforo.com), we will collect your name, mobile phone number, email address, shipping address, and other information to complete order processing, product delivery, and subsequent after-sales services. This information is essential for completing the transaction. If you do not provide it, we will not be able to deliver your order.​
  1. Account Information: If you choose to register a Gramoforo account, we will collect the username and password (encrypted) you set, as well as the email address or mobile phone number used for account verification. Registering an account helps you manage orders and view purchase records more conveniently. You can also choose not to register an account and complete the purchase as a guest.​
  1. Browsing and Usage Information: When you visit our official website, our server will automatically record some information, including your IP address, browser type, operating system, access time, the address of the page you visit, the links you click, etc. This information is collected to analyze the operation of the website, optimize the user experience, and ensure website security, and usually does not involve your personal identity information.​
  1. Feedback and Communication Information: When you make inquiries, complaints, suggestions, etc. to us via email (customer@gramoforo.com) or phone (+86-13999657817), we will record your communication content, contact information, and other information to handle the relevant matters for you promptly and follow up.​
  1. Other Legally Collected Information: Within the scope permitted by laws and regulations, with your explicit consent, we may collect other information related to the services. For example, the opinions and suggestions you provide when participating in our product research will help us improve our products and services.​
II. Purposes and Scope of Information Use​
  1. Necessary for Providing Services: The personal information we collect will be used to provide you with services related to purchasing swimsuits, including order confirmation, product delivery, logistics tracking, and after-sales services (such as return and exchange processing, resolution of quality problems, etc.). For example, your shipping address and mobile phone number are used to ensure accurate delivery of products, and your email address is used to send you order confirmation emails and logistics information.​
  1. Optimizing Products and Services: We will analyze the collected browsing data, purchase records, etc. to understand users' preferences and needs, so as to optimize the page design and product display of the official website and develop swimwear products that better meet users' needs. These analyses are only based on anonymized and aggregated data and will not involve the identity information of specific individuals.​
  1. Ensuring Transaction Security: To prevent fraud and protect your account and transaction security, we will use your relevant information for risk assessment and verification, such as checking the consistency between order information and shipping information, and detecting abnormal transaction behaviors.​
  1. Fulfilling Legal Obligations: When required by laws and regulations, we may use your personal information to comply with relevant laws, regulations, regulatory requirements, or court rulings.​
III. Information Storage and Protection Measures​
  1. Storage Period: We will determine the storage period of personal information according to the purpose of the information and the requirements of laws and regulations. In general, order information, account information, etc., will be retained for a certain period (usually 3 years) after the transaction is completed to meet the needs of after-sales services and dispute handling. For information beyond the storage period, we will take anonymization or deletion measures unless otherwise specified by laws and regulations.​
  1. Storage Location: Your personal information is mainly stored on servers within the People's Republic of China. Since we provide global shipping services, to facilitate providing services to overseas users, some information may be transmitted overseas (such as relevant information used for international logistics and delivery). However, we will ensure that such transmission complies with the requirements of laws and regulations and adopt security protection measures at the same level as those in China.​
  1. Security Protection Measures: We adopt a variety of security technologies and measures to protect your personal information from unauthorized access, use, disclosure, tampering, or damage. For example, we encrypt and store user passwords, use firewalls and other technologies to prevent network attacks, set strict permission management for employees' access to personal information, and regularly conduct privacy protection training for employees.​
  1. Management of Third-party Service Providers: We may entrust third-party service providers (such as logistics and express companies, payment institutions, server hosting providers, etc.) to process some personal information to assist us in completing services. We will sign strict confidentiality agreements with these third parties, requiring them to process personal information in accordance with this privacy policy and relevant laws and regulations, and supervise and manage their information processing behaviors.​
IV. Restrictions on Information Sharing and Disclosure​
  1. Without your consent, we will not share your personal information with any third party, except in the following cases:​
  • Necessary for providing services, such as providing your shipping information to logistics and express companies to complete product delivery.​
  • Required by laws and regulations or competent authorities, such as providing relevant information according to court subpoenas, administrative orders, etc.;​
  • Disclosing information when reasonably necessary to protect our legitimate rights and interests, users' lives and property safety, or public interests;​
  • Sharing with affiliated companies, but we will require affiliated companies to comply with the provisions of this privacy policy and use the information only for the purposes stated in this policy.​
  1. We will not sell, rent your personal information to any third party, nor use it for commercial purposes in other way, unless we obtain your explicit written consent.​
V. Your Rights and Exercise Methods​
  1. Right of Access and Inquiry: You have the right to access your personal information, including your account information, order records, shipping address, etc. You can query by logging in to your personal account on the official Gramoforo website, or make an access request to us via email customer@gramoforo.com or phone +86-13999657817. We will provide you with relevant information in a timely manner after verifying your identity.​
  1. Right of Correction: If you find that the personal information we collect and use about you is incorrect, you have the right to request we correct it. You can modify some information (such as shipping address, contact information, etc.) by yourself through your personal account, or make a correction request to us through the above contact methods. We will correct it in a timely manner after verification.​
  1. Right of Deletion: In the following cases, you have the right to request that we delete your personal information:​
  • Our collection and use of your personal information violates laws, regulations, or the provisions of this privacy policy;​
  • We no longer provide services to you, and there is no need to retain the information.n;​
  • You withdraw your consent to the collection and use of information.​
You can make a deletion request to us via email or phone, and we will handle it in a timely manner after verification, unless otherwise specified by laws and regulations or it is necessary to retain it for public interests.​
  1. Right to Withdraw Consent: You can withdraw your consent to the collection and use of personal information. However, please note that after withdrawing consent, we may not be able to continue to provide you with corresponding services. You can inform us of withdrawing consent via email or phone, and we will handle it according to your request.​
  1. Right of Complaint and Suggestion: If you believe that our personal information processing behavior infringes your legitimate rights and interests, or you have any questions or suggestions about this privacy policy, you can complain or make suggestions to us via email customer@gramoforo.com or phone +86-13999657817. We will verify and reply in a timely manner after receiving them.​
VI. Update and Notification of Privacy Policy​
Our privacy policy may be updated according to changes in laws and regulations and business development. When there are major changes to the policy, we will publish an announcement on the prominent position of the official Gramoforo website or send you a notification through your reserved contact information (such as email, SMS) to remind you to read the updated policy. It is recommended that you check this privacy policy regularly to understand the latest information processing rules.​
VII. Protection of Minors' Information​
Our products and services are mainly for adults. If you are a minor (under 18 years old), please use our services under the guidance of a guardian and provide personal information with the guardian's consent. We will provide special protection for minors' personal information in accordance with the requirements of laws and regulations.​
Protecting your personal information is our important responsibility. Gramoforo and Foshan Zhixiang E-Commerce Co., Ltd. will always strictly abide by the commitments of this privacy policy, continuously improve information protection measures, and ensure the security of your personal information. We hope to win your trust and support through transparent and standardized information processing methods. If you have any questions about this privacy policy, please feel free to contact us.