Return Policy
Gramoforo is a professional swimsuit brand under Foshan Zhixiang E-Commerce Co., Ltd. We have always been committed to providing consumers with high-quality swimsuit products and considerate services. In order to protect your legitimate rights and interests and let you shop without worries, the following return policy is formulated for your information.
I. Return Conditions
- The returned products must be blue swimsuits, white swimsuits, or black swimsuits of the Gramoforo brand, and must be in a brand-new state that has not been used, washed, or damaged. The product labels, hangtags, packaging, etc. must be completely intact and not affect secondary sales.
- Return applications must be submitted within 30 days from the date of receipt of the goods (based on the logistics signing time). Return applications beyond this period will not be accepted. We apologize for any inconvenience caused.
- Returns due to product quality problems (such as fabric damage, loose stitching, serious inconsistency between size and marking, etc.) are not restricted by the above-mentioned usage status. You can apply for a return with relevant certificates, and we will bear the return shipping fee; for returns due to non-quality problems (such as personal dissatisfaction with color, style, etc.), the return shipping fee shall be borne by you.
- Customized swimsuits (with special size, pattern customization, etc.) are not eligible for return due to their particularity. Please carefully confirm the relevant information before placing an order.
II. Return Process
- Submit a return application: You can get in touch with us by sending an email to customer@gramoforo.com or calling +86-13999657817, stating the reason for return, product information (order number, product name, color, size, etc.) and your contact information. We will review the application within 2 working days after receiving it.
- Approval: After approval, we will inform you of the specific return address and precautions via email or phone. Please pay attention to the relevant information.
- Return the goods: Please send the goods back in time according to the informed return address. The return address is: Foshan Zhixiang E-Commerce Co., Ltd. (Recipient), 2nd Floor, No. 2, Gongye Avenue, Xiashi Village, Lunjiao Street, Shunde District, Foshan City. Contact phone: +86-13999657817. When returning, please enclose a note in the package, indicating your order number, name and contact information to facilitate our quick processing.
- Goods inspection: After receiving the returned goods, we will inspect them within 3 working days to confirm whether the goods meet the return conditions.
- Refund processing: If the goods meet the return conditions, we will process the refund for you within 3-7 working days after passing the inspection. The refund will be returned according to your original payment method. The specific arrival time is subject to the processing speed of the bank or payment platform; if the goods do not meet the return conditions, we will send the goods back to you by the original route, and the return shipping fee shall be borne by you.
III. Other Instructions
- If you encounter any problems during the return process, you can contact us at any time via email customer@gramoforo.com or phone +86-13999657817, and our staff will try their best to assist you.
- For acts such as malicious returns and falsifying product problems, we have the right to refuse the return application and reserve the right to pursue relevant responsibilities.
- This return policy only applies to products purchased through the official Gramoforo website (www.gramoforo.com). For products purchased through other channels, please refer to the return policy of that channel.
- We will adjust and improve this return policy according to the actual situation. If there are any changes, they will be subject to the latest content published on the official website. It is recommended that you check the latest policy on the official website before applying for a return.
We always believe that sincere service and reasonable policies can bring you a better shopping experience. Thank you for your trust and support in the Gramoforo brand. If you have any questions, please feel free to contact us.