Shipping Policy

Gramoforo is a brand specializing in swimwear products under Foshan Zhixiang E-Commerce Co., Ltd. To enable consumers worldwide to conveniently purchase our blue swimsuits, white swimsuits, and black swimsuits, we provide global shipping services. The following is our detailed shipping policy, including shipping methods, costs, timelines, and related precautions, to help you clearly understand the entire process from order placement to delivery.​
I. Shipping Methods and Cost Rules​
  1. Standard Shipping​
  • Applicable Scope: All orders with a total amount of 0-130 $ (including 130 $ and below) will be shipped via standard shipping by default.​
  • Shipping Cost Standard: Such orders require a fixed shipping fee of 7 $, which will be automatically included in the total order amount during checkout.​
  • Service Features: Standard shipping is a basic shipping service we offer to balance cost and efficiency. By cooperating with world-renowned logistics partners, we ensure that products can be delivered to you safely and on time.​
  1. Free Shipping​
  • Applicable Scope: When the total amount of your order exceeds 130 $ (excluding 130 $), you can automatically enjoy free shipping service without paying any additional shipping fees.​
  • Service Advantages: Free shipping has the same shipping timelines and service standards as standard shipping, but it can save you shipping costs, especially suitable for consumers who purchase in bulk or choose multiple swimsuits.​
II. Global Shipping Range​
Our shipping service covers most countries and regions around the world, including but not limited to Japan, South Korea, and Singapore in Asia; the United Kingdom, France, and Germany in Europe; the United States and Canada in North America; Australia and New Zealand in Oceania, etc. No matter whether you are in a bustling city or a remote town, we will try our best to deliver the products as long as there is a logistics network that can provide delivery services in the local area. However, for a very small number of areas that cannot be delivered due to special geographical locations (such as war-torn areas, regions without established cooperation with international logistics) or local policy restrictions, we will inform you through system prompts when you place an order. If you still have questions, you can consult the specific situation via email at customer@gramoforo.com or phone at +86-13999657817.​
III. Shipping Timelines and Logistics Tracking​
  1. Shipping Timelines: Due to differences in logistics infrastructure and customs clearance efficiency in different countries and regions, shipping timelines will vary. Generally, the shipping timeline for countries around Asia is 7-15 working days; for major countries in Europe and North America, it is 10-20 working days; for some regions in South America, Africa, and Oceania, it is 15-30 working days. The shipping timeline here refers to the estimated time from when the product is shipped to when it arrives at the receiving address, excluding the time required for order processing and customs clearance.​
  1. Logistics Tracking: After your order is shipped, we will send the logistics tracking number and the corresponding logistics query link to your reserved email. You can use the logistics tracking number to check the shipping status of the product in real-time on the corresponding logistics official website, and know the current location of the product and the estimated delivery time. If you encounter problems such as untimely information updates or abnormalities during the query process, you can contact us via email at customer@gramoforo.com or phone at +86-13999657817, and we will assist you in verifying the situation with the logistics party.​
IV. Order Processing and Shipping Process​
  1. Order Processing: After you successfully place an order and complete the payment, we will review the order within 1-2 working days. After confirming that the product inventory, shipping address, and other information are correct, we will arrange for the warehouse to prepare and pack the goods. If there is any abnormality in the order information (such as incomplete shipping address, temporary out-of-stock products, etc.), we will contact you via email or phone, so please ensure that your reserved contact information is unblocked.​
  1. Product Shipping: After the warehouse finishes packing, the products will be delivered to the cooperating logistics provider. After receiving the products, the logistics provider will generate a logistics tracking number, and we will synchronize this information to your order and send a notification email as soon as possible.​
V. Receiving Precautions​
  1. Confirmation of Receiving Information: Please carefully check the shipping address, contact person, and contact phone number when placing an order to ensure the information is accurate. If the product cannot be delivered or is delayed due to incorrect receiving information, we will not be held responsible, and you may need to pay additional shipping fees for re-delivery.​
  1. Product Signing: When receiving the product, please be sure to check on the spot whether the outer packaging of the product is intact. If you find that the packaging is damaged, squeezed, or deformed, you can refuse to sign and promptly inform us via email at customer@gramoforo.com or phone at +86-13999657817, and we will negotiate with the logistics party for handling. If you find that the product is damaged, missing, or has other problems after signing, you need to contact us within 48 hours after signing and provide relevant photo evidence to facilitate our handling of after-sales matters for you.​
  1. Customs Duties and Taxes: Products may incur import duties, value-added taxes, and other taxes during cross-border transportation. These taxes are levied by the customs of the destination country or region in accordance with local laws and regulations, and are not part of our shipping costs, so they need to be borne by you. Tax policies vary from country to country, so it is recommended that you understand the relevant local regulations before placing an order to avoid affecting the receipt of goods due to tax issues.​
VI. Handling of Shipping Abnormalities​
  1. Delay Handling: If the product shipping timeline exceeds the estimated time and no delay notification is received, you can check the cause of the abnormality through the logistics tracking number or contact us for assistance. If it is confirmed that the delay is caused by the logistics party, we will negotiate a solution with the logistics party, such as providing you with certain compensation (the specific compensation method depends on the situation).​
  1. Lost Package Handling: If the product is confirmed lost during transportation, we will reissue the product for you or process a full refund (including the product amount and the paid shipping fee) after verifying the situation, and you can choose the specific handling method according to your needs.​
We are always committed to providing stable and reliable shipping services to global consumers, continuously optimizing the logistics cooperation network, and improving shipping efficiency and service quality. If you have any questions about our shipping policy or encounter problems during transportation, please feel free to contact us via email at customer@gramoforo.com or phone at +86-13999657817, and we will provide you with professional answers and assistance within 2 working days.​