Terms of Service

Gramoforo is a professional swimsuit brand under Foshan Zhixiang E-Commerce Co., Ltd. Since its establishment, we have always aimed to "serve every consumer with care and enable global users to conveniently enjoy high-quality swimsuits". We are committed to providing you with a secure and comfortable shopping experience through a comprehensive service system. Especially in terms of global shipping services, we continuously optimize processes and expand channels, striving to ensure that every Gramoforo swimsuit can cross mountains and oceans and reach you on time. The following is our detailed service policy for your reference.​
I. Order Processing Service​
  1. Order Confirmation: After you successfully submit an order and complete the payment on the official Gramoforo website (www.gramoforo.com), the system will automatically generate an order number. We will review the order information, including product model, color, size, shipping address, contact information, etc., within 1 working day. If there is any abnormality in the order information (such as incomplete address, insufficient product stock, etc.), we will contact you via email (customer@gramoforo.com) or phone (+86-13999657817) for verification. Please check and reply to the information in a timely manner to avoid affecting the order processing progress.​
  1. Inventory Management: We will update the product inventory information on the official website in real-time. However, due to the synchronous processing of global orders, there may be rare cases where a product is temporarily out of stock after you place an order. In such cases, we will inform you through the above contact methods within 2 working days and provide you with two solutions: one is to replace it with a product of the same series in another color or size (if available), with the price difference refunded or supplemented; the other is to cancel the order for that product, and we will fully refund the corresponding amount. The refund will be returned according to the original payment method, and the arrival time is subject to the processing speed of the bank or payment platform.​
  1. Order Modification and Cancellation: Before the order is shipped, if you need to modify the shipping address, contact phone number, etc., or cancel the order, you can communicate with us via email at customer@gramoforo.com or by calling +86-13999657817. Please be sure to provide your order number and the content to be modified, and we will handle it as soon as possible after confirming the information. If the order has entered the shipping process, it cannot be modified or canceled. We apologize for any inconvenience caused.​
II. Global Shipping Service​
  1. Shipping Range: We provide global shipping services. No matter where you are in Asia, Europe, America, Africa, or Oceania, we can deliver the products to you as long as your location is within the delivery range of the courier service provider. However, some remote areas (such as islands, war-torn areas, etc.) may require an additional remote area delivery fee. The specific fee will be displayed when you place an order, and you can decide whether to continue the purchase according to your own situation.​
  1. Shipping Method: According to the country or region you are in, we will choose cooperating international courier service providers (such as DHL, FedEx, UPS, etc.) for delivery to ensure transportation efficiency and safety. After the order is shipped, we will send the tracking number and logistics inquiry method to you via email, and you can track the shipping status of the product in real-time with the tracking number.​
  1. Shipping Timeframe: Due to differences in customs clearance speed and logistics transportation conditions in different countries and regions, the shipping timeframe will also vary. Generally, the shipping timeframe for orders in Asia is 7-15 working days, 10-20 working days for Europe and America, and 15-30 working days for Africa, Oceania, and other remote areas. Please note that the shipping timeframe is only an estimated time and does not include customs clearance time. If the transportation is delayed due to force majeure (such as natural disasters, policy adjustments, epidemics, etc.), we will promptly inform you of the latest progress via email or phone.​
  1. Tariffs and Taxes: The price of Gramoforo swimsuits does not include tariffs, value-added taxes, and other taxes in the destination country or region. These fees shall be borne by you in accordance with local customs regulations. Tax policies vary from country to country and region to region. It is recommended that you understand the relevant local regulations before placing an order to avoid unnecessary trouble when receiving the goods. If the goods are returned due to your failure to pay taxes promptly, the return shipping fee and related losses shall be borne by you.​
III. Product After-Sales Guarantee Service​
  1. Handling of Product Quality Issues: If the Gramoforo swimsuit you receive has quality problems (such as fabric damage, loose stitching, poor workmanship, etc.), please send clear photos of the problematic product (including the overall appearance and detailed defects) and the order number to customer@gramoforo.com within 7 working days after receiving the goods. Our professional quality inspectors will review it within 3 working days. After confirming that it is a quality problem, we will provide you with free return and exchange services, and we will bear the shipping costs for return and exchange. For returns, we will inform you of the specific return address (Foshan Zhixiang E-Commerce Co., Ltd., 2nd Floor, No. 2, Gongye Avenue, Xiashi Village, Lunjiao Street, Shunde District, Foshan City, Contact phone: +86-13999657817). Please send the product back as required; for exchanges, we will send you a new product as soon as possible after receiving the returned product and passing the inspection.​
  1. Handling of Size Discrepancies: If the size of the swimsuit you receive has an obvious discrepancy with the size marked on the official website (with an error exceeding ±2cm), please contact us in accordance with the above method for handling quality problems. After confirmation, you can apply for free return and exchange. However, it should be noted that the difference in size perception caused by different personal body measurement methods does not belong to the category of size discrepancy. For such cases requiring return or exchange, the shipping fee shall be borne by you.​
  1. Product Maintenance Consultation: To keep your Gramoforo swimsuit in good condition and extend its service life, we provide professional product maintenance consultation services. If you have any questions during washing, storage, or use, you can consult via email at customer@gramoforo.com or by calling +86-13999657817. Our customer service staff will provide you with detailed maintenance suggestions, including suitable water temperature, detergent selection, drying methods, etc.​
IV. Information Security and Privacy Protection Service​
  1. Information Collection and Use: We will only collect the necessary information you provide during the order placement process, such as name, shipping address, contact phone number, email, etc. This information is only used for order processing, product delivery, and after-sales service, and will not be used for other commercial purposes.​
  1. Information Protection Measures: We use advanced encryption technology to protect your personal information to prevent information leakage, loss, or tampering. At the same time, we will strictly restrict employees' access to user information to ensure your privacy and security.​
  1. Restrictions on Information Sharing: Without your explicit permission, we will not share your personal information with any third party, unless otherwise specified by laws and regulations or for necessary services such as order delivery (such as providing shipping information to courier service providers).​
V. Service Feedback and Improvement​
We attach great importance to your feedback on our services. If you have any opinions or suggestions on our services during the shopping process, please feel free to inform us via email at customer@gramoforo.com or by calling +86-13999657817. Every piece of feedback will be carefully recorded and analyzed by us. We will hold regular service optimization meetings to rectify the problems raised in the feedback and continuously improve the service quality.​
We know that high-quality service is the cornerstone of brand development. The Gramoforo team will always uphold a serious and responsible attitude, providing more efficient and considerate services to global consumers, so that every user who chooses Gramoforo can feel our sincerity and care. Whether it is the detailed control in order processing, the global tracking in shipping, or the timely response in after-sales guarantee, we will go all out just to live up to your trust and support.